last updated: May 27, 2024

Cancellation Policy

Please review the following terms regarding cancellations and no-shows:

Cancellations More Than 12 Hours Before Session Start Time:

You may cancel your session without incurring any fees if the cancellation is made more than 12 hours before the scheduled start time. 

No credits will be deducted from your account for such cancellations.

Cancellations Within 12 Hours of Session Start Time:

If you cancel your session within 12 hours of the scheduled start time, a cancellation fee of 2 credits will be applied to your account.

This helps us manage our schedule and accommodate other clients who may need the available slot.

No-Shows Without Prior Cancellation:

If you do not show up for your session and have not cancelled it in advance, a fee of up to 8 credits will be applied to your account. 

This policy is in place to respect the time of our professionals and other clients who could have utilized the session slot.