Booking & Cancellation Policy

2.2 Completing a Booking

A booking is subject to the applicable checkout process and confirmation requirements.

A booking should only be considered confirmed once the platform provides the relevant confirmation.

2.3 Booking Confirmation

Customers should retain their booking confirmation and review any instructions provided.

If confirmation details appear incorrect, customers should contact Monochroam through the supported support channel.

2.4 Booking Changes

Changes are subject to availability, provider agreement, and applicable session conditions.

A requested change should not be treated as approved until confirmation is received through the applicable communication process.

3.2 Cancellation Eligibility

Cancellation eligibility should be determined by the applicable cancellation window and booking conditions.

The applicable cancellation schedule should be clearly displayed before checkout.

3.3 Late Cancellations

Late cancellations may result in partial or no refund where this has been clearly disclosed and is legally permissible.

Any retained amount must be consistent with the applicable booking agreement and consumer protection requirements.

3.4 No-Shows

A customer who does not attend a confirmed session without an approved cancellation or rescheduling arrangement may be treated as a no-show.

No-show treatment, including any refund or credit eligibility, should follow the conditions disclosed for the individual booking.

3.5 Customer Refunds

Where a customer is eligible for a refund, the refund should be processed through the applicable payment method or another legally permissible method.

Customers should receive information about the outcome of their refund request through the supported communication process.

4.2 Rescheduling Approval

A rescheduling request is not confirmed until the revised arrangements have been approved and communicated.

Customers should continue to follow their original booking arrangements until they receive confirmation of a change.

4.3 Additional Costs

Changes that affect session duration, location, participant numbers, studio requirements, or deliverables may involve additional charges.

Any additional costs should be communicated and accepted before the change is finalized.

5.2 Customer Notification

Where a provider cancels a confirmed booking, affected customers should be notified through the applicable communication process.

The notification should explain the cancellation and any available next steps.

5.3 Available Resolution Options

Customers should not be moved into a materially different service without appropriate agreement.

5.4 Provider Responsibilities

6.1 Venue Availability

Venue availability and rental arrangements may be separate from the photography service.

Customers and providers should review the relevant session and venue information before confirming arrangements.

6.2 Venue Cancellation or Unavailability

If a required venue becomes unavailable, the responsible parties should communicate the issue promptly and coordinate an appropriate alternative.

Any change that materially affects the session should be communicated to the customer before proceeding.

6.3 Venue Costs

Studio rental charges may be separate from photography session prices unless the session listing expressly states otherwise.

Responsibility for venue rental costs should be established in the relevant booking and provider arrangements.

7.2 Payment Authorization

Payments are processed through the supported payment infrastructure.

Customers should follow the checkout instructions and ensure their payment details are accurate.

7.3 Payment Confirmation

Customers should retain payment and booking confirmation information for their records.

7.4 Payment Disputes

Customers who believe they have been charged incorrectly should contact Monochroam through the supported support process.

Payment concerns should include relevant booking and transaction references.

7.5 Duplicate or Failed Payments

If a payment appears duplicated or a transaction fails while a booking is being processed, customers should avoid submitting repeated payments until they have checked their transaction and booking status.

They should contact Monochroam if the issue remains unresolved.

8.2 Credit-Based Cancellations

When a booking paid for using credits is cancelled, the treatment of those credits depends on the applicable credit terms and cancellation conditions.

Where a credit return is permitted, the customer should receive confirmation of the adjustment.

8.3 Partial Credit and Cash Payments

For bookings involving both credits and monetary payments, any refund or credit adjustment should follow the disclosed payment allocation and applicable terms.

8.4 Membership Cancellation

Membership cancellation, recurring billing, unused credits, rollover, and refund eligibility are governed by the applicable membership and credit terms.

Customers should review those terms before purchasing or changing a membership.

9.2 Delivery Timeframes

Expected delivery timelines should be stated in the session description or otherwise communicated to the customer.

Where delays occur, the responsible provider should communicate relevant updates.

9.3 Additional Work

Additional photographs, retouching, editing, or other services not included in the original booking may involve separate arrangements and charges.

Any additional work should be agreed upon before it is undertaken.

9.4 Image Usage Rights

Customers should review the applicable photography usage and licensing terms to understand how they may use their photographs.

Step 1 — Review Your Booking

Check your booking confirmation and the cancellation conditions associated with your session.

Step 2 — Submit Your Request

Use the supported booking management or customer support process.

Step 3 — Provide Relevant Information

Step 4 — Review the Response

Follow the instructions provided by Monochroam and retain any confirmation.