01Our Community Principles
A Creative Community Built on Trust.
We believe meaningful creative experiences begin with positive interactions.
- Treat others with courtesy, dignity, and respect.
- Communicate honestly and professionally.
- Respect personal boundaries and individual preferences.
- Follow agreed session details and booking arrangements.
- Respect intellectual property, privacy, and personal information.
- Act responsibly when arranging and attending sessions.
- Raise concerns when something does not meet community expectations.
These standards apply to customers, photographers, session hosts, studios, venues, and other platform participants.
02Respectful Communication
Professional Interactions at Every Stage.
Communication should remain respectful, relevant, and appropriate throughout discovery, booking, preparation, the session itself, and follow-up.
- Harassment, intimidation, or threatening behavior.
- Discriminatory or abusive language.
- Unwanted personal contact or repeated unwanted communication.
- Misleading statements about services, qualifications, or deliverables.
- Attempts to pressure another participant into activities outside the agreed session.
- Retaliation against someone who raises a legitimate concern.
Everyone has the right to communicate boundaries and expect them to be respected.
03Customer Safety & Session Preparation
Know What to Expect Before You Book.
Customers should review session information carefully before making a reservation.
- Session location and meeting arrangements.
- Date, time, and expected duration.
- Photographer or host responsibilities.
- Included services and expected deliverables.
- Clothing, equipment, or preparation requirements.
- Additional costs, where applicable.
- Any relevant venue rules or restrictions.
For in-person sessions, use the confirmed meeting location and communicate any relevant changes through the available booking or support channels.
If a session description, location, or arrangement changes significantly, seek clarification before proceeding.
04Photographer & Session Host Responsibilities
Create a Professional Experience.
Photographers and session hosts play an important role in maintaining customer trust.
- Represent their services and experience accurately.
- Clearly describe session scope and deliverables.
- Communicate scheduling and location information accurately.
- Respect customer preferences and boundaries.
- Obtain appropriate permission before using customer images or personal information.
- Follow applicable venue rules and safety requirements.
- Deliver services consistent with the confirmed booking.
- Communicate delays, changes, or unexpected circumstances promptly.
- Maintain appropriate professional conduct.
Photographers and hosts should never imply that a customer has agreed to additional services, image usage, or activities that were not clearly discussed and authorized.
05Studios & Venue Standards
A Suitable Environment for Creative Work.
Participating studios and venues are expected to provide accurate information about their spaces and applicable requirements.
- Represent facilities and available spaces accurately.
- Disclose relevant access restrictions and booking conditions.
- Maintain appropriate premises and equipment.
- Communicate availability and scheduling changes.
- Respect confirmed arrangements.
- Follow applicable safety, accessibility, and operational requirements.
Customers, photographers, and hosts are expected to respect venue rules and use spaces responsibly.
06Privacy, Consent & Image Rights
Your Identity and Images Deserve Respect.
Photography involves personal images, creative work, and potentially sensitive information. Participants must respect the privacy and rights of others.
- Obtain appropriate consent before photographing or recording individuals.
- Respect requests regarding personal boundaries and image capture.
- Obtain permission before publishing or sharing identifiable images.
- Do not distribute private images without appropriate authorization.
- Respect copyright and intellectual property rights.
- Use customer photographs only within the permissions and usage rights that apply.
- Avoid sharing private booking, contact, or account information.
Customers should review the applicable session terms and image-use arrangements before booking.
Monochroam's Privacy Policy & Terms of Service provide additional information about platform data and privacy practices.
07Prohibited Conduct
Behavior That Has No Place in Our Community.
- Harassment, threats, intimidation, or abusive behavior.
- Discrimination or targeted abuse.
- Fraudulent bookings or deceptive representations.
- Impersonation or false identity claims.
- Unauthorized use or distribution of images.
- Sharing another person's private information without authorization.
- Misuse of accounts, payment systems, or platform functionality.
- Repeated disruption of confirmed sessions.
- Conduct that creates an unreasonable safety risk for others.
- Attempts to bypass applicable platform policies or booking arrangements.
This list is not exhaustive. Monochroam may review other conduct that conflicts with these standards or applicable platform terms.
08Reporting a Concern
Speak Up When Something Doesn't Feel Right.
If you experience or observe behavior that violates these standards, contact Monochroam through the available support channels.
- Your name and account email, where applicable.
- The relevant booking or session reference.
- The names or profile details of the participants involved, if known.
- A clear description of what happened.
- Relevant messages, screenshots, or other supporting information.
Please avoid including passwords, payment credentials, or unnecessary sensitive personal information.
For immediate danger or an emergency, contact local emergency services rather than relying on Monochroam support.
Report a Concern Contact Support09How We Review Concerns
Taking Community Standards Seriously.
Reports may be reviewed to understand the circumstances and determine appropriate next steps.
- Request additional information.
- Review relevant booking and communication records.
- Contact the participants involved.
- Provide guidance or clarification.
- Restrict certain platform interactions while a concern is reviewed.
- Remove content that violates applicable policies.
- Suspend or restrict accounts where justified.
- Take further action in accordance with applicable terms and laws.
We aim to handle reports responsibly and consider relevant information before taking action.
Reporting a concern does not automatically establish that a violation occurred.
10Shared Responsibility
A Better Experience Takes Everyone.
A trusted creative community depends on the choices of everyone involved.
Customers, photographers, hosts, and partners each have a responsibility to communicate clearly, respect boundaries, and follow agreed arrangements.
By participating in Monochroam, users are expected to follow these standards and the applicable platform policies.
Frequently Asked Questions
What should I do if I feel uncomfortable before or during a session?
Communicate your concern where it is safe and appropriate to do so. You may also contact Monochroam support. If there is immediate danger, contact local emergency services.
How do I report inappropriate behavior?
Use the available support contact route and provide relevant details, including a booking reference where applicable.
Can a photographer use my photographs in their portfolio?
Image use depends on the applicable permissions, agreements, and rights. Do not assume that booking a session automatically grants permission for public portfolio or promotional use.
What happens after I submit a report?
Monochroam may review the information, request additional details, and determine appropriate next steps under its applicable policies.
Can an account be restricted for violating community standards?
Depending on the circumstances and applicable terms, Monochroam may take action, including restricting or suspending platform access.
Do these standards apply to photographers and venue partners?
Yes. These standards apply to all participants using or participating in the Monochroam platform.
What if a session does not match its description?
Contact support with the booking reference and a clear explanation of the differences. Booking-related concerns are also subject to the applicable Booking & Cancellation Policy.