01Introduction
Your Information. Your Privacy.
This Privacy Policy explains how Monochroam collects, uses, stores, discloses, and protects personal information when you access our website, mobile application, and related services.
It applies to customers, photographers, session hosts, studio and venue partners, and other individuals interacting with Monochroam.
By using the platform, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is legally required, Monochroam will obtain it through an appropriate process.
02Information We May Collect
Depending on how you use Monochroam, information may include:
Account information
- Name
- Email address
- Phone number, where provided
- Account credentials and authentication information
- Profile information and preferences
Booking information
- Session selections
- Booking dates and times
- Booking references
- Customer and partner communications
- Booking status and transaction records
Payment and membership information
- Purchase history
- Credit balances and transaction records
- Membership information
- Billing and payment status
Payment card information should be handled through the applicable payment provider. The policy must accurately explain which payment details Monochroam receives and retains.
Photography and creative content
- Photographs and other content submitted to or delivered through the platform
- Portfolio images
- Session-related content
- Image-use permissions and consent records
Technical and usage information
- Device and application information
- IP address and technical identifiers
- Log and diagnostic information
- App interactions and platform usage
- Analytics and performance information
Partner information
- Business and professional details
- Portfolio information
- Studio and venue details
- Session descriptions, pricing, and availability
03How We Use Information
- Creating and managing accounts.
- Facilitating bookings and transactions.
- Connecting customers with photographers, hosts, and venues.
- Managing photography credits and memberships.
- Providing customer and partner support.
- Communicating booking updates and service information.
- Improving platform functionality and user experience.
- Understanding usage patterns and platform performance.
- Detecting fraud, misuse, and security concerns.
- Meeting legal and regulatory obligations.
Information should only be used for purposes that are appropriately disclosed and permitted under applicable law.
04How Information May Be Shared
- Photographers and session hosts involved in a booking.
- Studios and venues where necessary to coordinate a session.
- Payment processing and financial service providers.
- Hosting, cloud infrastructure, and technology providers.
- Analytics and communications providers.
- Professional advisors and legal authorities where appropriate or legally required.
Monochroam should disclose the relevant categories of recipients, purposes, and applicable safeguards.
Personal information should not be sold or disclosed for unrelated purposes without an appropriate legal basis.
05Photography, Images & Content
Photography is central to the Monochroam experience.
- How customer photographs are collected and delivered.
- Who can access photographs and galleries.
- How long images are retained.
- Whether photographers or hosts can access customer content.
- How portfolio and promotional image permissions work.
- How customers can raise concerns about image use.
- Whether any third-party service processes uploaded content.
Booking a photography session should not automatically be treated as permission for unrelated promotional use of customer images.
06Cookies, Analytics & Tracking
- Maintain website functionality.
- Understand visitor behavior.
- Measure platform performance.
- Improve marketing effectiveness.
- Support relevant communications and advertising, where permitted.
The final policy should identify actual technologies and explain how users can manage applicable preferences.
07Data Storage & Security
Monochroam uses appropriate administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure.
No online platform can guarantee absolute security.
The final policy should identify relevant storage locations, international processing arrangements, security practices, and breach-response procedures accurately.
08Data Retention
Personal information should be retained only as long as reasonably necessary for the purposes for which it was collected, subject to legal, accounting, contractual, and operational requirements.
The final policy should specify retention periods or explain the criteria used to determine them for different information categories.
09Your Privacy Rights
- Request access to their personal information.
- Request corrections to inaccurate information.
- Withdraw consent where applicable.
- Request deletion where legally available.
- Ask questions about how their information is used.
- Raise a privacy complaint.
The final policy should explain how to submit a privacy request and how Monochroam will respond.
10Children's Privacy
Monochroam should clearly state its intended age requirements and the processes used to address accounts or bookings involving minors.
Where photography sessions involve minors, appropriate guardian consent, supervision, and safeguarding requirements should be established.
11Changes to This Privacy Policy
Monochroam may update this Privacy Policy as its services, technology, and legal obligations evolve.
The updated policy should identify its effective date and explain how material changes will be communicated.
12Privacy Questions
For privacy-related questions or requests, use Monochroam's designated privacy contact channel.
Contact Monochroam About PrivacyImportant Legal Document Information
Privacy Policy URL:/privacy-policy
Terms of Service URL:/terms-of-service
- Monochroam Privacy Policy
- Monochroam Terms of Service
- Contact Us
- Help Center
- Booking & Cancellation Policy
- Membership & Pricing
- Safety & Community Standards
- Become a Partner
- Sign Up / Log In